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Return and Refund Policy

Last updated: 25 October 2026

1. When You Can Return

Because our products are food items, we accept returns only for the following reasons:

  • The product arrived visibly damaged or tampered with.
  • The wrong item was delivered.
  • The product is defective, for example mould, foreign matter, or an unusual smell or texture on first opening.
  • An expired product was delivered.

2. What We Cannot Accept

  • Returns because of a change of mind or not liking the taste.
  • Products that have been substantially consumed.

3. Evidence Requirement

Please report the issue and share clear photos within 12 days of delivery. The photos should show the condition of the product, the batch number and expiry date, and the outer packaging.

Requests raised after 12 days or without photo evidence cannot be processed.

4. How to Raise a Request

Email the photos to support@modakfoods.com with your order ID and a short description of the problem. Our team will review your request within 1–2 business days. If it is approved, we will arrange a free reverse pickup where needed.

5. Refunds

Once your request is approved:

  • Wrong item or damaged in transit: full refund to your original payment method.
  • Product defect or expired product: a replacement or a full refund to your original payment method.
  • Confirmed loss in transit (confirmed by our delivery partner): full refund to your original payment method; no return is needed.
  • Order not delivered because of circumstances on our side: full refund to your original payment method.
  • Refunds are initiated through our payment partner, Razorpay, and usually reflect in your account within 5–7 business days, depending on your bank.
  • Shipping charges, where applicable, are non-refundable.

6. Policy Limits

You may submit one return request every 90 days. Returns are checked against order history, and repeated claims without valid evidence may lead to suspension of your account.

7. Cancellations

To cancel an order before it is dispatched, see our Cancellation Policy.

8. Contact Us